Privacy Policy
Last updated: 2026-01-01
This Privacy Policy explains how NYC Fireplace Installation LLC ("we", "us", "our") collects, uses, and protects information when you use https://fireplaceinstallationnyc.com (the "Site") or contact us for fireplace installation services.
Information we collect
- Information you provide: your name, phone number, email, address/area, and any details you submit through our contact or quote forms or by calling us.
- Automatically collected: standard log and device data (IP address, browser type, pages visited) collected through cookies and similar technologies, including analytics.
- Call information: phone calls may be tracked and/or recorded for quality and lead-routing purposes.
- SMS/text information: if you provide your mobile number and consent, we and our partners may send you SMS/text messages, and inbound and outbound texts may be logged and tracked for quality and lead-routing purposes.
SMS / text messaging
By providing your phone number and checking the consent box on our forms, you agree to receive calls and SMS/text messages from NYC Fireplace Installation LLC and its partners at that number, including by automated technology and prerecorded or artificial voice, about your inquiry and related services. Consent is not a condition of any purchase.
- Message frequency varies based on your interaction with us.
- Message and data rates may apply, per your mobile carrier's plan.
- Reply STOP at any time to opt out of text messages, or HELP for help.
- Carriers are not liable for delayed or undelivered messages.
- We do not sell or share mobile opt-in data with third parties for their own marketing.
How we use your information
- To respond to your inquiries and provide quotes and services.
- To schedule, perform, and follow up on work.
- To improve our Site and services.
- To comply with legal obligations.
How we share information
We do not sell your personal information. We may share it with service providers who help us operate (for example, form processing and call tracking providers), or when required by law. Lead information may be shared with the licensed service provider fulfilling your request.
Cookies
You can control cookies through your browser settings. Where required, we ask for your consent before loading non-essential (analytics) cookies.
Data retention & security
We retain personal information only as long as necessary for the purposes described above and take reasonable measures to protect it. No method of transmission over the internet is 100% secure.
Your rights
Depending on your location, you may have the right to access, correct, or delete your personal information. To make a request, contact us using the details below.
Children's privacy
Our Site is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy from time to time. The "last updated" date above reflects the latest version.
Contact
NYC Fireplace Installation LLC
Email: info@fireplaceinstallationnyc.com
Phone: REPLACE_WITH_TRACKING_PHONE